Help center

Find answers and get support.

Browse by category

Earning

How to find and start opportunities

Rewards

Statuses, splits and how rewards are calculated

Wallet

Your balances and what each one means

Withdrawals

Payment methods and the withdrawal process

Account

Profile, email and preferences

Security

Protecting your account

Problems

Disputes, reversals and missing rewards

Earning

Rewards

Wallet

Withdrawals

Account

Security

Problems

Still need help?

For a missing reward, a wrong amount, a reversal or a withdrawal problem, open a dispute. It is tracked in your account and you can reply to it there.

Open a dispute

Help center

Browse by category

Earning

Rewards

Wallet

Withdrawals

Account

Security

Problems

Earning

Where do opportunities come from?

How are opportunities ranked?

Why did an opportunity disappear?

Why did a survey end early?

Rewards

How is my reward calculated?

Why is my reward pending?

What is the difference between Validated and Funded?

What is the reserve?

Wallet

Why is not everything in my wallet withdrawable?

Can my balance change without me doing anything?

Withdrawals

What do I need before withdrawing?

Are there hidden fees?

Why is my withdrawal under review?

Account

How do I confirm my email address?

Can I choose which emails I receive?

Is Ernoxa available in other languages?

Security

How do I turn on two-step verification?

I lost my phone. How do I sign in?

I think someone else used my account.

Will Ernoxa ask for my password?

Problems

A reward is missing or the amount is wrong.

What can I dispute?

Still need help?